Legal
Refund Guidelines
Last updated: 15 August 2026
We would rather have an honest policy that we actually honour than a generous-sounding one we quietly refuse. Here is exactly when you get your money back.
1. The complimentary report is free
The initial diagnostic report requested through our application form costs nothing. There is nothing to refund, and we never ask for payment details to send it.
2. Cooling-off period on paid services
If you purchase a paid consultation or ritual and change your mind, you may cancel for a full refund within 14 days of purchase, provided the work has not yet begun. Once a ritual has been started, the materials are consumed and the time is spent, so a refund is no longer available — see section 4.
We will always tell you the date work is scheduled to begin, so you know exactly how long you have.
3. Non-delivery
If you paid for a service and did not receive it within the stated delivery window, you are entitled to a full refund, no questions asked. Contact us first — more often than not the email is sitting in a spam folder and we can resend it within minutes.
4. What is not refundable
- Work that has already been performed and delivered.
- Custom ritual work once the materials have been prepared and the work has begun.
- Requests based on a specific outcome not occurring.
That last point deserves a plain explanation rather than fine print. What you pay for is the work: the consultation, the preparation, the ritual carried out personally and in full, and the confirmation sent to you afterwards. What you are not paying for is a guaranteed result, because no honest practitioner can guarantee another person’s free choices. This is stated openly on our Terms of Service before you ever pay, and it is the reason a “it didn’t work” refund is not available. If that condition does not sit right with you, please do not purchase — and there will be no hard feelings.
5. If something went wrong on our side
If the service you received was not what was described, was incomplete, or was materially different from what you were promised, tell us. We will either redo the work properly at no cost or refund you in full. Your choice.
6. How to request a refund
Email justiciarthorne@gmail.com with:
- The name and email address used at purchase
- The order or receipt number
- The date of purchase
- A sentence on why you are requesting the refund
We acknowledge every request within 2 business days and decide within 5 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank.
7. Chargebacks
Please contact us before opening a dispute with your bank. Nearly every case is resolved faster directly, and a chargeback filed without contacting us first may result in your being declined service in future.
8. Your statutory rights
Nothing in these guidelines removes or limits any right you have under the consumer protection law of your own country. Where that law gives you more than this page does, that law wins.
9. Contact
Justiciar Thorne
4650 Ferry Street
justiciarthorne@gmail.com